Project desk

Contact MSI for samples, specs, and distributor intros

Share your project brief with the MSI trade team. We route sample kits, specification support, and local distributor introductions for residential remodels and multi-site commercial surface programs.

Response window

1–2 business days

Typical turnaround for sample and pricing requests across North American distribution centers.

Visit / mail

MSI Surfaces Trade Desk
2095 N Batavia St
Orange, CA 92865
United States

Hours & social

Showroom appointments by request
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Ask about MSI tile showroom visits near your project.

Map illustration of MSI Orange California trade desk location

Project intake

Tell us how the surface will be used

Include traffic class, wet-area exposure, preferred materials (porcelain, quartz, stone, or Everlife LVP), and whether radiant heat is planned. The more context you share, the faster sample boards can be curated for architects, interior designers, and general contractors.

Procurement managers often ask whether luxury vinyl can replace engineered wood in humid baths without losing authentic aesthetics. Share your comparison criteria—abrasion resistance, moisture vapor transmission tolerance, VOC emissions documentation, and warranty length—so the trade desk can respond with collection SKUs instead of generic catalogues.

  • Attach drawings or finish schedules when available
  • Note required certifications (FloorScore, GREENGUARD Gold, NSF/ANSI 51)
  • List regions for distributor matching across 38 DCs
  • Call out slip resistance coefficient targets for vestibules
  • Flag dimensional stability concerns over radiant heat

For multi-site retail or multifamily programs, mention annual volume, preferred wear layer thickness, and whether rigid-core click or glue-down better fits the construction schedule. MSI will state which laboratory pathways apply to shortlisted SKUs and where installers must still validate substrate moisture on site.

If your bid package still debates natural stone versus engineered quartz for vanity tops, list the stain chemistry, UV exposure, and maintenance labor assumptions your ownership team will accept. The project desk returns SKU shortlists with the documentation you can actually attach—not claims that outrun the certificate stack.

Request samples or project routing